Custom Wig + 3 Bundles and Lace Closure Package 2

• We do not offer refunds or returns for completed custom projects or items purchased through our online shop.  In order to ensure client satisfaction, you’ll be sent digital photographs of the completed custom project. At that time, you can request adjustments to the piece in keeping with the intended and desired outcome of the project. Significant changes not part of the scope of the original project could result in additional cost or work time.

 

• In order to cancel your custom project and receive a partial refund, you must inform us before any work has begun on your project.  If no work has been done, you’ll receive a refund of any funds paid over 25% of the project’s total cost, less transaction fees or material expenses already incurred. We cannot cancel your order once work has begun or less than 7 days before the estimated completion date. 

 

• If we are not able to complete your project as scheduled because you do not send us your tracings(Measurements) by the date listed in your contract, we will attempt to reschedule your project one time. If we cannot complete your rescheduled project because you don’t send us your tracings(Measurements), your order will be cancelled. No refund of any funds paid is given if we are unable to build your pieces because we don’t receive your tracings(Measurements). 

 

                  ALL CUSTOM WIG SERVICE SALES ARE FINAL

Payment options, payment plans and policies

• A down payment of 50% is required when the piece is ordered, determined by the cost of the project and the payment schedule you choose. Any remaining balance is due upon completion of the piece, prior to shipment, even if the piece is to be picked up at a later date.
• We offer a range of Payment Plans
• International clients are responsible for any taxes or import fees.
• Please note that as of January 2022  any returned payments or credit card transaction will have a fee of $50.